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Our Guarantee



Carrier Factory Authorized Dealers haven’t earned their distinction just by selling and servicing Carrier parts. They must consistently perform to rigorous standards to qualify for factory endorsement.

Factory Authorized Dealers:

  • Participate in extensive factory training on technical aspects of equipment installation, maintenance and repair

  • Identify and recommend solutions that provide excellent comfort and value specific to your needs

  • Incorporate Carrier products that are energy-efficient, reliable, quiet and environmentally sound

  • Employ NATE-certified technicians who have passed a stringent set of exams

  • Maintain all required local licenses with insurance and liability coverage

  • Correct any problems you have with your system or remove the equipment and refund your purchase price within one year of installation, if for any reason you are dissatisfied with your Carrier equipment

  • Solicit and respond to customer feedback, maintaining exemplary scores in a Carrier-approved customer satisfaction program


Factory Authorized Parts

Carrier Factory Authorized Parts have been designed and built specifically for your Carrier equipment, helping to restore your system to its original performance.

Factory Authorized Parts:

  • Preserve the original manufacturer’s warranty

  • Preserve the original efficiency of the system

  • Preserve engineered sound requirements (for applicable components such as motors)

  • Meet rigorous factory run life design specifications

Should you ever require a service call, ask your dealer to use Carrier Factory Authorized Parts.

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